Mission
Explore Solutions


Executive Search & Leadership Solutions
Finding the right leaders to help you Grow Profitably in Accounts Receivable Management
Executive Talent Lead: Paula West, Managing Director – Executive Talent Acquisitions
Specialty: Collections, ARM & BPO Call Center Leadership
Phone: 631-766-7256 | Website: www.inyllc.com
Who We Are
Boutique Advisory Firm Focused on Profitable Growth
Intelligent Net Yield (INY) is a boutique advisory and business process improvement firm led by veteran financial professionals with a proven track record from startups to exits. We help organizations "Grow Profitably" through strategy, advisory and specialized services across banking, finance, ARM, and adjacent industries.
Our services span business strategy, capital raising, A/R & A/P solutions, M&A, risk and cash management, technology evaluation, call center solutions, and H/R management.
The ARMExec division extends this platform into specialized ARM leadership recruiting – so clients can execute on strategy with the right people in the right roles.
ARMExec Division
Focused Exclusively on ARM & Collections Talent
Our Focus
Dedicated division focused on Accounts Receivable Management (ARM) and collections across creditors and third-party service providers
Leadership Levels
C-suite executives, directors, managers, supervisors, and specialized roles in compliance, analytics, and operations
Our Mission
Match high-caliber ARM leaders with organizations that want to improve recoveries, protect brand, and elevate compliance while growing profitably
Meet Paula West
ARM & Call Center Executive Talent Specialist
Managing Director, Executive Talent Acquisitions
Paula West brings deep experience matching leadership talent to complex operational environments in Collections & BPO Call Center industries. Her background spans staffing and recruiting with emphasis on contact centers, collections operations, and customer-facing teams.
Known for:
Hands-on, high-touch search process
Understanding both P&L and human side of collections leadership
Strong network of proven ARM operators and compliance leaders
Close partnership with INY's advisory team for strategic alignment
Why Specialized ARM Executive Search Matters
ARM Is Too Complex to Staff Like a Generic Call Center
$38.6B
Market Size by 2032
Global debt collection services market growing at 2.7% CAGR from 2024
73%
Consumer Debt Collections
Of all third-party debt collection revenue.
Senior ARM leaders in consumer credit must navigate a highly regulated landscape, balancing strict compliance (CFPB, FDCPA, TCPA, UDAAP, state regulations), ethical consumer engagement, and brand reputation, all while integrating advanced technology (digital channels, AI, analytics) to optimize recovery strategies and maintain positive customer relationships.
Roles & Functions We Cover
From the C-Suite to Key Front-Line Leadership
Executive Leadership
  • Chief Collections Officer (CCO)
  • Chief Recovery Officer
  • EVP/VP Collections & Recovery
  • Head of ARM / Revenue Cycle
Operational Leadership
  • Directors & Managers of Collections
  • Operations Managers (early-stage, late-stage, legal)
  • Vendor Management Leaders
Risk & Compliance
  • Compliance Director / Manager
  • Quality Assurance & Audit
  • Legal & Regulatory Liaison
Analytics & Strategy
  • Collections Analytics Leaders
  • Strategy & Optimization Managers
  • Digital Collections Leaders
Our Search Methodology
A Consultative, Data-Driven Approach
01
Discovery & Alignment
Deep intake on business model, portfolio profile, regulatory context, and culture. Clarify success metrics including roll-rate improvements, cure rates, vendor performance, and compliance scorecards.
02
Targeted Sourcing
Leverage Paula's ARM & BPO network, INY's 30+ years of industry relationships, and discreet market outreach. Focus on candidates with proven P&L responsibility and regulatory experience.
03
Screening & Assessment
Structured interviews around strategy, people leadership, compliance mindset, and operational discipline. Evaluate data-driven decision-making capabilities.
04
Shortlist & Selection
Curated slate with strengths, gaps, and culture-fit commentary. Support with interview design, panel coordination, and reference checks.
05
Onboarding Support
Post-hire check-ins to ensure the leader is gaining traction with your team and hitting the right milestones.
Today's ARM Challenges
What Keeps ARM Executives and Creditors Up at Night?
Rising Delinquency
Increasing default rates across consumer and small-business portfolios
Regulatory Complexity
Growing enforcement in credit, collections, and call center practices
Technology Modernization
Need for digital collections, AI-driven outreach, and omni-channel workflows
Talent Shortage
Leaders who understand compliance, customer experience, and performance metrics
Cost Pressure
Reducing cost-to-collect while protecting lifetime customer value
Our ARMExec Division is built to find leaders who can operate at this intersection of risk, technology, and human behavior.
What Clients Gain
Business Outcomes, Not Just Filled Seats
Higher Performance
Collections organizations through better leadership
Improved Recoveries
Net yield without sacrificing compliance or brand
Cultural Alignment
Leaders who can hire, coach, and retain strong teams
Better Governance
Oversight of agencies, BPO partners, and legal networks
Faster Hiring
Competitive advantage in tight ARM leadership market
Integrated Approach
Access to INY's broader strategy, M&A, and technology advisory
How We Partner on Your Search Investment
Aligned Incentives for Executive Success
1
Retained Partnership
An initial investment secures dedicated resources, ensuring a focused and thorough search process from day one. This reflects a mutual commitment to success.
2
Performance-Based Fee
The majority of our fee is contingent upon successful placement, aligning our goals directly with your need for the perfect leadership hire.
3
Long-Term Assurance
We stand by our placements with a comprehensive guarantee, ensuring your peace of mind and the sustained success of your new executive.
Let's Get Started
Discuss Your ARM Leadership Needs
01
Share Your Needs
Current org chart, open roles, and performance goals
02
Discovery Call
Map role profile and success criteria together
03
Tailored Proposal
Search plan, timeline, and fee structure
Paula West
Managing Director – Executive Talent Acquisitions
"Grow Profitably"